We have around 30 users with Pocket PCs who synchronise their emails
using Active Sync version 5 with the Exchange 2003 server. It was
setup by a consultant a few months ago, and worked fine when it just
stopped working. Now whenever a Pocket PC user tries to synchronise,
it almost immediately completes with no error message, but no new
messages have been transferred over (or for that matter new calendar
appointments \ contacts etc). There is no error on the Pocket PC, but
I have seen one or two errors on the Exchange Server's event viewer.

These are (event ID 3005):

Unexpected Exchange mailbox Server error: Server:
[excserver.ourdomain.com] User: [test2005@ourdomain.com] HTTP status
code: [409]. Verify that the Exchange mailbox Server is working
correctly.

Oddly enough there are just a few of these events, while over the last
couple of days synchronisation attempts by users must have been at
least a hundred by now.

I have tried this:

http://hardware.mcse.ms/archive35-2005-12-262517.html (which made no
difference at all)


and this

http://www.petri.co.il/problems_with_forms_based_authentication_and_ssl_i n_activesync.htm
(which did not fix the problem but caused an entirely new error -
ActiveSync encountered a problem on the server Support code: 85010014.

Quite a few people seem to have experienced this judging by postings,
but I dont see any official MS 'fix'. Any ideas people?

QH

Hello,

Have you reviewed this KB article?
http://support.microsoft.com/kb/907793

I'm not sure if this is applicable but it could be the problem.

Also, you may want to post in the Exchange groups as they may be able
to more quickly help you on this as well.

Regards,
Clinton Fitch, MVP-Mobile Devices
Clinton Fitch (Dot) Com!
http://www.clintonfitch.com



On 31 Jan 2007 09:38:08 -0800, "QH" <quentinhudson@hotmail.com> wrote:

>
>
>We have around 30 users with Pocket PCs who synchronise their emails
>using Active Sync version 5 with the Exchange 2003 server. It was
>setup by a consultant a few months ago, and worked fine when it just
>stopped working. Now whenever a Pocket PC user tries to synchronise,
>it almost immediately completes with no error message, but no new
>messages have been transferred over (or for that matter new calendar
>appointments \ contacts etc). There is no error on the Pocket PC, but
>I have seen one or two errors on the Exchange Server's event viewer.
>
>These are (event ID 3005):
>
>Unexpected Exchange mailbox Server error: Server:
>[excserver.ourdomain.com] User: [test2005@ourdomain.com] HTTP status
>code: [409]. Verify that the Exchange mailbox Server is working
>correctly.
>
>Oddly enough there are just a few of these events, while over the last
>couple of days synchronisation attempts by users must have been at
>least a hundred by now.
>
>I have tried this:
>
>http://hardware.mcse.ms/archive35-2005-12-262517.html (which made no
>difference at all)
>
>
>and this
>
>http://www.petri.co.il/problems_with_forms_based_authentication_and_ssl_i n_activesync.htm
>(which did not fix the problem but caused an entirely new error -
>ActiveSync encountered a problem on the server Support code: 85010014.
>
>Quite a few people seem to have experienced this judging by postings,
>but I dont see any official MS 'fix'. Any ideas people?
>
>QH

Oddly enough everything appears to be working at the moment, though I
do not doubt it will go down again soon. Im not sure this article is
relevant because the problem does not occurr when users try and delete
message attachments. They could not use their PDA's full stop. I will
bear this in mind, the next time it happens though. Thanks.

On Jan 31, 6:11 pm, "Clinton Fitch, MVP-Mobile Devices"
<managem...@NOSPAM.ClintonFitch.com> wrote:
> Hello,
>
> Have you reviewed this KB article?http://support.microsoft.com/kb/907793
>
> I'm not sure if this is applicable but it could be the problem.
>
> Also, you may want to post in the Exchange groups as they may be able
> to more quickly help you on this as well.
>
> Regards,
> Clinton Fitch, MVP-Mobile Devices
> Clinton Fitch (Dot) Com!http://www.clintonfitch.com
>
> On 31 Jan 2007 09:38:08 -0800, "QH" <quentinhud...@hotmail.com> wrote:
>
>
>
>
>
> >We have around 30 users with Pocket PCs who synchronise their emails
> >using Active Sync version 5 with the Exchange 2003 server. It was
> >setup by a consultant a few months ago, and worked fine when it just
> >stopped working. Now whenever a Pocket PC user tries to synchronise,
> >it almost immediately completes with no error message, but no new
> >messages have been transferred over (or for that matter new calendar
> >appointments \ contacts etc). There is no error on the Pocket PC, but
> >I have seen one or two errors on the Exchange Server's event viewer.
>
> >These are (event ID 3005):
>
> >Unexpected Exchange mailbox Server error: Server:
> >[excserver.ourdomain.com] User: [test2...@ourdomain.com] HTTP status
> >code: [409]. Verify that the Exchange mailbox Server is working
> >correctly.
>
> >Oddly enough there are just a few of these events, while over the last
> >couple of days synchronisation attempts by users must have been at
> >least a hundred by now.
>
> >I have tried this:
>
> >http://hardware.mcse.ms/archive35-2005-12-262517.html(which made no
> >difference at all)
>
> >and this
>
> >http://www.petri.co.il/problems_with_forms_based_authentication_and_s...
> >(which did not fix the problem but caused an entirely new error -
> >ActiveSync encountered a problem on the server Support code: 85010014.
>
> >Quite a few people seem to have experienced this judging by postings,
> >but I dont see any official MS 'fix'. Any ideas people?
>
> >QH- Hide quoted text -
>
> - Show quoted text -