We have been evaluating a JasJar, which is now about 6 weeks old. The
screen has failed totally to respond to touch and we are in the warranty
process.

I've done a bit of googling but not found much (maybe using the wrong search
words). Are people aware of much anecdotal chat about failure rates on
these beasts?

Andrew Prior

Have you tried a hard reset? It's possible that the screen was turn off, it
is during the setup for example, and interrupted before it was turn back on.
I've had a JasJar for some time and have found it very reliable.

--
David Hettel

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E-mail or news groups.

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"Andrew Prior" <someone@microsotf.com> wrote in message
news:u68YcvQCHHA.1196@TK2MSFTNGP02.phx.gbl...
> We have been evaluating a JasJar, which is now about 6 weeks old. The
> screen has failed totally to respond to touch and we are in the warranty
> process.
>
> I've done a bit of googling but not found much (maybe using the wrong
> search words). Are people aware of much anecdotal chat about failure
> rates on these beasts?
>
> Andrew Prior
>

I've had my beloved JasJar for over a year now and thus far no problems at
all and it goes pretty well everywhere with me so its not like its been
pampered or anything.

Blake

Didn't you install a screen protector lately? Also, did you check whether
there's some dirt between the touchscreen and the casing?

The "short circuit" between the touchscreen and the device's casing is the
most usual causes for these kind sof problems.

--


--
Werner "Menneisyys" Ruotsalainen - Microsoft MVP - Windows - Mobile Devices
Please see the Pocket PC Mag Expert Blog (including mine) at
http://www.pocketpcmag.com/blogs/ - you will definitely like it.


"Blake McNeill" <Delphi@SonicLogger.com> wrote in message
news:%23KTHRZUCHHA.4224@TK2MSFTNGP06.phx.gbl...
> I've had my beloved JasJar for over a year now and thus far no problems at
> all and it goes pretty well everywhere with me so its not like its been
> pampered or anything.
>
> Blake
>

Like others, I've had a Jasjar for a year now, no problems at all. Very
reliable.

I have seen only two cases (repeated many times) of people with
responsiveness problems in the screen:

1. After installation of a screen protector that isolated the contacts of
the touch-screen; removing the screen protector and reinstalling it in the
right way solved the problem.
2. After someone's trial to turn the screen in the wrong direction. This can
only be solved at a lab.

Helio

"Andrew Prior" <someone@microsotf.com> wrote in message
news:u68YcvQCHHA.1196@TK2MSFTNGP02.phx.gbl...
> We have been evaluating a JasJar, which is now about 6 weeks old. The
> screen has failed totally to respond to touch and we are in the warranty
> process.
>
> I've done a bit of googling but not found much (maybe using the wrong
> search words). Are people aware of much anecdotal chat about failure
> rates on these beasts?
>
> Andrew Prior
>

thanks people
Andrew


"Helio Diamant - MS-MVP/Mobile Devices" <helio@nospam.pocketpcfreak.com>
wrote in message news:ejZyqWVCHHA.3476@TK2MSFTNGP04.phx.gbl...
> Like others, I've had a Jasjar for a year now, no problems at all. Very
> reliable.
>
> I have seen only two cases (repeated many times) of people with
> responsiveness problems in the screen:
>
> 1. After installation of a screen protector that isolated the contacts of
> the touch-screen; removing the screen protector and reinstalling it in the
> right way solved the problem.
> 2. After someone's trial to turn the screen in the wrong direction. This
> can only be solved at a lab.
>
> Helio
>
> "Andrew Prior" <someone@microsotf.com> wrote in message
> news:u68YcvQCHHA.1196@TK2MSFTNGP02.phx.gbl...
>> We have been evaluating a JasJar, which is now about 6 weeks old. The
>> screen has failed totally to respond to touch and we are in the warranty
>> process.
>>
>> I've done a bit of googling but not found much (maybe using the wrong
>> search words). Are people aware of much anecdotal chat about failure
>> rates on these beasts?
>>
>> Andrew Prior
>>
>
>